Privacy Policy
Blooming Flowers respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and the choices available to you when you use our website or place an order with us.
Information We Collect
When you use our website or place an order, we may collect information including:
Your name
Billing and delivery addresses
Email address
Telephone number
Order and delivery details
The name and address of the recipient
Gift card or message information supplied with an order
Payment and transaction information
Information submitted through our contact forms
Technical information such as your IP address, browser type and website activity
We only collect information that is reasonably necessary to provide our services, process orders and operate our website.
How We Use Your Information
We may use your personal information to:
Process and fulfil your order
Arrange flower delivery
Contact you regarding an order or delivery
Respond to enquiries
Process payments and refunds
Prevent fraud and maintain website security
Improve our website, products and customer experience
Comply with legal and accounting obligations
Send marketing communications where you have given permission or where otherwise permitted by law
We will not sell your personal information to third parties.
Payment Information
Payments made through our website are processed by our chosen payment providers. Blooming Flowers does not ordinarily store complete debit or credit card details on its own systems.
Payment providers process information in accordance with their own privacy and security policies.
Cookies
Our website uses cookies and similar technologies to help the website function, understand how it is being used and, where permitted, support analytics and marketing.
We use CookieYes to manage cookie consent on our website. When you first visit the website, you can choose which optional cookies you wish to allow.
Essential cookies may be used where necessary for functions such as the shopping basket, checkout, website security and remembering your preferences.
You can review or change your cookie preferences using the cookie settings available on our website.
Third-Party Services
We may use trusted third-party providers to help operate our business, including services for:
Website hosting
Payment processing
Flower delivery and courier services
Email communications
Website analytics
Advertising
Website security
Cookie consent management
These providers may process personal information only where necessary to provide their services or where otherwise permitted by law.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including the fulfilment of orders and any legal, tax, accounting or regulatory requirements.
Some transaction records may therefore need to be retained for several years.
Your Rights
Under applicable data protection law, including the General Data Protection Regulation (GDPR), you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Restrict or object to certain processing
Request the transfer of certain information
Withdraw consent where processing is based on consent
Make a complaint to the relevant data protection authority
In Ireland, the supervisory authority is the Data Protection Commission.
Marketing Communications
Where you have chosen to receive marketing communications from Blooming Flowers, you can unsubscribe at any time by using the unsubscribe link contained within the message or by contacting us.
Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.
The latest version will always be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Blooming Flowers through the contact details provided on our website.
